As the impact of the Coronavirus (COVID-19) continues to evolve, we feel it is important to share our approach with our policyholders. Our primary goal is to help keep our associates safe and healthy with a focus on continuing to ensure our business processes are running effectively to meet the needs of our policyholders. Highlights of our approach include:
Keeping Associates Safe
Senior Health Insurance Company of Pennsylvania (In Rehabilitation) (“SHIP”) has been monitoring and following advice provided on the Centers for Disease Control and Prevention (“CDC”) website - Interim Guidance for Businesses and Employers. SHIP has taken precautions and implemented protocols aimed at keeping our associates healthy while in the office and as the situation progressed, implemented a “work from home” policy for all associates.
Continuing to Serve our Policyholders
SHIP’s operational plan anticipates a variety of situations that could disrupt business operations, including having our associates in “work from home” mode. Essential business functions have been identified to ensure claims are processed and payments are made during this time. As we continue to maintain business operations and customer service availability, feel free to contact us if you have any questions about your policy, coverage, or claim status at:
Monday through Friday from 8:00 AM to 6:00 PM (Eastern)
We are honored to be your long-term care insurance provider and wish you well during these very challenging times.