Common Questions
What is a Third Party Designee?
A third party designee is a person of your choosing that we will notify if your policy is in jeopardy of lapsing due to nonpayment of premium.
What is needed to make an address or phone number change?
You may simply call customer service to update your address or phone number. You may also submit a signed written request to our office.
How do I file a claim for the first time?
If you are filing a claim for the first time we will need a completed application for benefits packet, which includes information from you, your doctor, and the facility or provider. You can find more information on submitting forms here.
What do I need for ongoing claims?
For ongoing services to be considered please submit continued proof of loss. You can find more information about ongoing claims here.
What is my Alternative/Alternate Plan of Care (APOC) benefit?
The company may consider benefits under APOC for alternative providers, facilities, etc. when the policyholder meets the eligibility criteria for the policy's basic benefits and complies with the other requirements of APOC found here.
Are my benefits good in another State?
Yes. As long as you meet your eligibility for benefits under your policy, you may use your policy in any State.
Why have I not received a premium notice?
Premium notices are generated 20 days before the premium due date.
Do you accept credit card payments?
Currently at this time, SHIP does not accept credit card payments.
Do I have a grace period on my policy premiums?
Yes.
Where do I send my premium payments?
For policies that were formerly American Travelers, please send to:
Senior Health Insurance Company of Pennsylvania
P.O. Box 371803
Pittsburgh, PA 15250-7803
For policies that were formerly Transport Life, please send to:
Senior Health Insurance Company of Pennsylvania
P.O. Box 371809
Pittsburgh, PA 15250-7809
Is there an overnight premium payment address?
For policies that were formerly American Travelers, please send to:
Senior Health Insurance Company of Pennsylvania
Attn: 371803
500 Ross Street, 154-0470
Pittsburgh, PA 15250
For policies that were formerly Transport Life, please send to:
Senior Health Insurance Company of Pennsylvania
Attn: 371809
500 Ross Street, 154-0470
Pittsburgh, PA 15250
Why did I receive a 1099-LTC?
Any claim payment made on a Long Term care policy over the last year receives a 1099-LTC.
Why am I still receiving correspondence from Conseco Senior Health Insurance Company and also from Senior Health Insurance Company of Pennsylvania?
You will notice that we are in the process of renaming Conseco Senior Health Insurance Company to Senior Health Insurance Company of Pennsylvania. Over the next few months, you may be receiving materials that are issued by the former, or new, company name. We plan to have all correspondence and materials updated by late 2009 and will notify you of this fact. We want to assure you that your valuable Long Term Care coverage is not affected -- and our commitment to you remains unchanged: to provide you with the quality service you deserve. If you have any questions, please contact customer service.